-Terms & Conditions

Operator / Legal Entity: A.W.O.L TRAVEL Ltd ("AWOL")

Registered Address: Ioanni Kapodistria 10, Limassol 3032, Cyprus

Registration Number: HE456930

Tax Number: 60057321V

VAT Number: CY 60057321V

1. Terms & Conditions (OffYourPlate)

1. Definitions

In these Terms & Conditions (the “Terms”):

(a) “AWOL”, “we”, “us” or “our” means A.W.O.L TRAVEL Ltd (details above).

(b) “OffYourPlate” is a trading brand of AWOL and not a separate legal entity.

(c) “Client”, “you” or “your” means the individual or business purchasing Services.

(d) “Services” means the website, hosting, maintenance, SEO best-practice optimisation, content generation, email forwarding/inbox services (as applicable), and related services described in your Order.

(e) “Order” means the online sign-up, checkout, invoice, proposal or other acceptance method confirming plan, fees and term.

(f) “Deliverables” means the website and any associated outputs we provide under the Services.

2. Acceptance & Contract

By placing an Order, using the Services, or paying an invoice, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you confirm you have authority to bind that business.

If any additional written terms are agreed between the parties, those terms apply only to the extent expressly stated and only for that specific Order.

3. Scope of Services

We provide managed website build and hosting solutions for hospitality and small businesses. Services are plan-based and include, depending on the plan: website build and launch, mobile-first optimisation, hosting, email forwarding or hosted email inbox, SEO best-practice configuration, AI-assisted content and imagery, and ongoing updates.

All Services are provided on a best-efforts, best-practice basis. We do not provide legal, financial, accounting, tax, or regulatory advice.

4. Plan Features & Updates

(a) Presence Plan: build and launch, mobile-first optimisation, SEO best-practice setup. Updates are provided once per 12-month period (launch/update cycle) unless otherwise stated in your Order.

(b) Other Plans (e.g., Visibility/Domination): include ongoing content/SEO updates typically weekly; however, update frequency, timing and exact deliverables are not guaranteed and remain at our discretion based on operational capacity and what we consider optimal for SEO best practice.

We may change features between plans over time. Changes do not reduce your existing paid term materially without providing an equivalent alternative.

5. Client Responsibilities

You are responsible for: (i) ensuring all business details, menus, prices, allergens information, opening hours and contact details are accurate; (ii) promptly supplying any information we request; (iii) ensuring you have all rights and permissions to any images, logos, text or other materials you provide; and (iv) complying with all laws applicable to your business and website content.

You must review the website and content we publish. If you do not respond to approval requests or questionnaires, delivery timelines are extended accordingly and this does not constitute breach by AWOL.

6. Content Sources, AI Content & Accuracy

We may use: (i) information you provide; (ii) publicly available information (including from platforms such as Google Business Profile) where permitted; and (iii) AI tools to generate or adapt content and images.

All AI-generated and auto-populated content is provided “as-is”. You are solely responsible for verifying accuracy, ensuring compliance (including for claims, pricing, allergens, licensing, promotions and legal notices), and for confirming that published content is suitable for your business.

7. SEO Disclaimer (No Guarantees)

SEO work is inherently uncertain and dependent on third parties (e.g., search engines). We provide best-practice SEO configuration and ongoing optimisation (plan dependent), but we do not guarantee: rankings, indexing speed, traffic, leads, conversions, revenue, or any specific business outcome. You acknowledge that algorithm changes and competitive factors are outside our control.

8. Domain Names & Ownership

Unless expressly agreed otherwise in writing:

(a) Domains registered or managed via OffYourPlate remain the property of AWOL.

(b) We may, at our discretion, transfer a domain to you for a fee and subject to completion of verification steps and settlement of all outstanding amounts.

(c) Domain registration, renewal, redemption and third-party registry costs are non-refundable.

If you cancel, the domain does not automatically transfer. We may keep domains for operational, brand or portfolio reasons.

9. Hosting & Website Availability

We will use commercially reasonable efforts to keep hosted websites available, but we do not guarantee uninterrupted service or zero downtime. Maintenance, updates, outages, cyber events and third-party failures can occur.

You are responsible for maintaining backups of any critical content you do not want to lose. We may maintain backups for operational purposes, but we do not guarantee restoration in all circumstances.

10. Email Services

Email services are plan dependent:

(a) Where we provide forwarding: we forward to a free mailbox you control (e.g., Gmail/Yahoo). We are not responsible for third-party mailbox availability, filtering, delivery, or storage.

(b) Where we provide a hosted inbox and you terminate: we may convert the service to forwarding to a free mailbox you provide.

We are not liable for email loss, misdelivery or business interruption arising from email systems, spam filters or third-party providers.

11. Fees, Billing, Auto-Renewal & Non-Payment

(a) Plans are billed annually in advance and auto-renew unless cancelled before renewal.

(b) If renewal payment is not received within 30 days of the due date, we may suspend and/or remove the website and cancel the plan. Reinstatement may require payment of arrears and an administration fee.

(c) All fees are exclusive of applicable taxes unless stated otherwise.

You authorise us (and our payment processors) to charge the payment method on file for renewals.

12. 90-Day Money-Back Guarantee

If you request a refund within 90 days of initial purchase, we will refund the plan fees paid for that term, no questions asked, provided that:

(a) domain fees and third-party costs are excluded and non-refundable; and

(b) the refund request is submitted via our website or email address designated for billing/support.

Upon approval of the refund, Services will be terminated and the website may be removed. No refund is provided for any period after the 90-day window.

13. Right to Refuse Service; Suspension; Termination

We may refuse to provide Services, or suspend/terminate Services, at any time and without notice where we consider it necessary to:

(a) comply with law, regulation, or a request from a competent authority;

(b) address suspected illegal activity, abuse, fraud, or chargebacks;

(c) address content that is defamatory, hateful, infringing, misleading, or otherwise harmful;

(d) protect our systems, staff, reputation or other clients; or

(e) enforce our internal policies and acceptable use standards.

We are not required to provide evidence or justification beyond what we choose to share.

14. Prohibited Use

You must not use the Services to host or promote illegal activity, infringing content, malware, phishing, deceptive practices, adult services involving unlawful content, or any activity that violates third-party rights. We may remove content or suspend services immediately if we suspect a breach.

15. Intellectual Property

All templates, themes, layouts, tooling, automation, code libraries, processes, and proprietary methods used by AWOL remain AWOL’s intellectual property. You receive a limited, non-transferable licence to use the website while you remain an active paying client.

You may not copy, clone, resell, white-label, reverse engineer, or create derivative works from our templates or systems. Any unauthorised reproduction is a material breach.

16. Portfolio, Data & Case Studies

We may reference your website and use screenshots, URL, non-confidential outcomes and anonymised/aggregated performance data for marketing, product improvement and case studies. If you require confidentiality, you must notify us in writing before launch.

17. Chargebacks & Disputes

You agree to contact us first to resolve any billing dispute. Unauthorised chargebacks are a material breach. If a chargeback is initiated, we may suspend the Services immediately and we may charge reasonable administrative costs and third-party fees incurred to contest or respond to the chargeback, to the extent permitted by law.

18. Limitation of Liability

To the maximum extent permitted by law:

(a) Our total liability arising out of or in connection with the Services (whether in contract, tort, negligence or otherwise) is limited to the amount you paid for the applicable annual plan for the term giving rise to the claim.

(b) We are not liable for any indirect, special, consequential or economic losses, including loss of profit, revenue, business, goodwill, reputation, data, or anticipated savings.

(c) We are not liable for third-party failures (registries, hosting infrastructure, email providers, search engines, platforms) or for outcomes dependent on third parties (including SEO rankings).

19. Indemnity

You will indemnify and hold harmless AWOL from and against all claims, losses, damages, liabilities, penalties and expenses (including reasonable legal fees) arising from or related to: (a) your content; (b) your business operations; (c) allegations that your materials infringe third-party rights; (d) your breach of these Terms; or (e) your failure to comply with data protection, consumer, advertising, or other applicable laws.

20. Force Majeure

We are not liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, fire, flood, war, terrorism, civil unrest, labour disputes, pandemics, governmental action, supplier outages, platform changes, internet backbone failure, or cyber incidents. Where such events occur, our obligations are suspended for the duration of the event.

21. No Partnership; No Agency; Independent Contractor

Nothing in these Terms creates a partnership, joint venture, fiduciary relationship, employment relationship or agency between you and AWOL. You have no authority to bind AWOL, represent AWOL, or make commitments on AWOL’s behalf.

22. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the Republic of Cyprus. The courts of Cyprus shall have exclusive jurisdiction, subject to any mandatory consumer protection rights that cannot be excluded by law.

23. Changes to Terms

We may update these Terms from time to time. The version posted on our website is the current version. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.